About this month's featured speaker:
Dan Feiten, M.D., Greenwood Pediatrics, Denver, Colorado

Dan Feiten, MD

Dan Feiten, M.D. is co-founder and practitioner at award-winning Greenwood Pediatrics in Englewood, Colo. The practice received MGMA recognition in 2008 as an exemplar for “Patient Satisfaction.” Dr. Feiten is a professor of pediatrics at the University of Colorado Health Sciences Center, and is also the founder of both Remedy Web, the preeminent web design and content management provider for primary care physicians, specialists, hospitals and corporations, as well as PediaPage/MedSecure TeleServices providing cutting edge live voice, web-based, and mobile services for after-hours on-call needs.

Patient-centered care, which is distinct from the concept of a patient-centered medical home, is a growing trend that supports the importance of patient engagement in healthcare delivery. In this videocast, Dan Feiten, M.D. reviews tactics his own practice has used to foster a patient-centered approach and improve client satisfaction, including:

  • Use of surveys to help prioritize practice services and web presence
  • Inclusion of patient portals to enhance communication and better meet patient needs
  • Incorporation of videos and other patient-friendly content
  • Integration of mobile apps to help patients get the information they need – when they want it

Watch the videocast